Returns & Shipping

We are unable to provide refunds or exchanges if you change your mind on purchases so please choose carefully. We’d hate for you to choose something from our Marmate store and not love it as much as you do Marmite™.

We are only able to offer refunds if:

  • The product is faulty or is not of acceptable quality; or
  • The product is not fit for its intended purpose; or
  • The product does not match the sample or our description
  • The product is within 14 days from the date of dispatch and includes your invoice as proof of purchase
  • The product is in new, original condition, unworn with all the garment tags still attached (for clothing)

If you meet the conditions above, please fill out the merchandise form on this page.

Returns of items where it is apparent that the conditions have not been met may result in a refund not being issued.

Please note:

  • That online orders can be only returned through this online process
  • Please hold onto your items in the event we require it to be sent back to our team. If your items are required to be sent back, please send to:
    124 Pah Road, Royal Oak, Auckland 1023

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Note: For quality or returns, please add image of the garment and proof of purchase
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